Insightful report on the Top 20 Twitter Influencer’s for Mobile Money, Mobile Banking, Mobile Payments & Mobile Commerce industry. I’m currently ranking at #3 behind Scott Bales. Thank you for sharing this @obopay.
Author Archives: Bradley Leimer
Trailer for Aaron’s Sorkin’s Newsroom on HBO
If you liked Aaron Sorkin’s scripts for West Wing and the Social Network, here’s what looks like another stellar vehicle for his great dialogue: Newsroom on HBO. Looking forward to this launching in the summer.
Where Banking Meets Innovation: Innotribe
Are you in banking, financial services, in technology, in fintech?
What motivates your work, your efforts?
Whether you are working in operations, marketing, sales, service, or technology, or somewhere in between, this is a fascinating time to be in financial services.
As our own industry pulls out of this great recession, something feels, well, different.
Behavior is changing, and innovation is the key to survival. Disruption is accelerating the need for efficiency and agility to meet these changing demands.
How do you follow the disruption impacting your institution? How are you adapting, innovating?
Where is your inspiration?
For me, I am focused on connecting with the people who are the inspirations of innovations and learning from their process, the way they think.
What do I mean?
This week was a great example of getting the most out of conversation and chance.
I had the opportunity to attend the two-day Bank Innovation conference in San Francisco, and was able to spend time with long-time Twitter friends like Matt West from MoneyDesktop and Billy Robbins from Wells Fargo.
These guys have great insights around the online channel and PFM. And through them both, I have met some really interesting folks in fintech because, like me, they are connectors.
Talking with these two and new contacts from BB&T, Suntrust, Wells Fargo, and others in fintech, I really like where PFM, mobile, rewards, and payments are headed…but I’m still pretty convinced that the majority of banking institutions won’t be around in 10 years.
There is simply too much disruption taking place, and only the largest institutions, the most nimble and forward thinking financial innovators will survive.
And that keeps me motivated.
You can see the numbers and my thoughts in my recent presentation on 10 Key Trends from the Community Banking Trenches with Backbase.
During the conference, I also got to spend some time talking shop with Joshua Reich of Simple. Their app and approach to data looks really great, and it’s very exciting to hear tidbits about their launch. I’ll try to write (or find) some more words about the panel Josh was on with Wells Fargo, and the battle of a discussion around social banking (their sparring was fun to watch).
But this post is about a different type of innovation.
After the second day of the conference, I had the great fortune of finally meeting Peter Vander Auwera from SWIFT. Peter is Innovation Leader at SWIFT and Innotribe, and is a TEDx speaker and REXpedition member. SWIFT, and their community also drive Sibos, which brings together influential leaders from financial institutions, market infrastructures, multinational corporations and technology partners to do business and shape the future of the financial industry.
This organization is a change agent that not only is highly engaged in the future of financial services, their taking a huge part in shaping it.
If SWIFT, Innotribe, Sibos, mean nothing to you, and you think Finovate is the only must-see conference in fintech, I encourage you to view some of the content below and engage with Innotribe.
Peter and I talked about the future of financial services, the process of stepping off the diving board into the great unknown, his recent post on corporate rebels and my call for organizations to embrace their pirates.
We also talked at great length about how SWIFT approaches innovation through Innotribe. I’ll have to write about this more, but I’ll say that just about every organization can learn from the model.
I wish I had a great deal more time to spend with Peter. I look forward to meeting more of his team, and sharing views about how financial services is changing, how the utility of the banking model is changing.
After not much more than an hour with Peter, I feel that some of my perceptions around corporate transformation through innovation had fundamentally changed.
And that’s how innovation can change an organization. It’s like a spark that ignites in one person and grows like a wildfire.
And that’s a little bit like the point of Innotribe.
This post just scratches the surface of some of my thoughts on the influences from my conversations this week, but I wanted to put aside some thoughts on the week to spur some future posts.
In the past year, I have had the fortune of sitting down with Brett King, Scott Bale, and some other great minds in financial services.
And now within a week I get to pick the brain of people like Josh Reich and Peter Vander Auwera.
If I sound a little star struck, that’s the point.
Because of something as simple as connections I’ve made through Twitter, I’ve been fortunate to meet people who’s content really influence the way i am thinking about key topics like innovation and technology. These are conversations that we should all be having.
No matter what your industry, no matter who you are. Find, and talk to your sources of inspiration. And then share what inspires you with your community.
Gain value. Share. Add value. Repeat.
It’s time to connect, and start to shake up your thinking a bit.
What are your influences?
What do you think/know of Innotribe?
Were you in SF this week? What did you think of Bank Innovation?
Chime in.
Read more of Peter’s ideas about change and innovation. Hopefully some of his thinking will inspire you and the way you influence your organization.
Some of his recent posts include The Innovators Risk and Corporate Rebels United.
Learn more about Innotribe
Learn more about SWIFT
Learn more about Innotribe Startup Challenge – 2012
Innotribe Startup Challenge NYC (Feb 2012)
If you are interested in innovation, financial services, and everything in between, I encourage you to connect with heathervescent (thank you for connecting Peter and I during his trip to SF this week) and @petervan.
Stamen Maps Add Some Color Back to the Web
From FastCompany: Maps used to be beautiful, when cartography was as much of an art as a science, and dragons were as likely to be waiting on the other side of the world as new spice trades. But as of late, maps have swapped beauty for convenience and clarity. Designers at data visualization house Stamen have created a very cool compromise for digital maps. It’s a watercolor-like skin for any OpenStreetMap project, and it’s totally remarkable. Streets have an organic, analog roundness to their edges, and bodies of water aren’t a solid blue, but a mix of hues and color densities, as if the map is actual, textured paper slathered with a casual mix of water and paint.
Read the Full FastCompany Post on Stamen Maps
The Rise of Digital Influence by Brian Solis
Great post today on Digital Influence by Brian Solis of the Altimeter Group.
Klout and PeerIndex Don’t Measure Influence. Brian Solis Explains What They Actually Do
Digital Influence is one of the hottest trends in social media, yet is largely misunderstood. “The Rise of Digital Influence,” the new report by Altimeter Group Principal Analyst Brian Solis, is a ’how-to’ guide for businesses to spark desirable effects and outcomes through social media influence. The report helps companies understand how influence spreads, and includes case studies in which brands partnered with vendors to recruit connected consumers for digital influence campaigns. Brian evaluates the offerings of 14 Influence vendors, organizing them by Reach, Resonance, and Relevance: the Three Pillars that make up the foundation for Digital Influence as defined in the report. Also included are an Influence Framework and an Influence Action Plan to help brands identify connected consumers and to define and measure strategic digital influence initiatives.
Check out Brian’s presentation here:
Collection of Dwolla Interviews and Demos
Quick collection of Dwolla videos, including the recent piece from SXSW.
Ben Milne of Dwolla at SXSW 2012
Don Draper Asks What is Dwolla?
Interview with Ben Milne from Dwolla
Send Money Through Twitter Using Dwolla
Fire Side Chat Dwolla
Ben Milne on Dwolla’s $5 million Series B round
Dwolla Instant Demo
Dwolla For Business
Dwolla Announces “Instant”
Dwolla Photo Shoot (this is just silly)
PayPal Here Is Here
Launched today, PayPal’s ‘Here’ touts itself as the ‘simple way to accept credit cards and PayPal anywhere you do business.’ Aimed directly at Square and Intuit’s GoPayment, businesses can now accept PayPal payments directly through a smartphone app and the Here device. With nearly 100M users, the addition of Here adds an formidable new competitor to the mobile payment space, and a very viable option for businesses at POS, wherever that may be. Here also provides the ability to invoice from the app like Square (send invoice to payer’s email or mobile), as well as track cash payments (and issues receipts for them). What about the UX? See the video below and let me know if you think it competes with Square.
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Here are the highlights of Here from Paypal’s site:
Accept more than just credit and debit cards. Take PayPal and checks, invoice from the app, and track cash payments — all with PayPal Here. (Q: Does Square or GoPayment provide businesses the ability to track cash and check transactions in the same way?)
Payment funds are immediately available in your PayPal account today. Withdraw funds on the spot with a PayPal merchant debit card and get the added benefit of 1% cash back on eligible purchases made with your card. *Checks may take up to 6 days.
All card swipes and PayPal transactions have the same 2.7% rate with no hidden fees or commitments. Taking checks and issuing invoices are free of charge. (Square is a flat 2.75% and GoPayment ranges from 1.7% to 3% of the transaction).
Free card reader and app. Works with Apple iOS and Android products. (No iPad or Android tablet app right out of the box? Will they work toward competing with CardCase?)
Got questions? Let’s talk. Get live phone and online support from a real person. (Will be interesting to see how the business support services stack up against one another)
Trust PayPal to protect you and your customers. Unlike other mobile payment solutions, PayPal Here comes with an encrypted card reader and is backed by PayPal’s world class risk management capabilities – secure, reliable and easy transaction processing and fraud protection for you and your customers. (there will surely additional responses to these claims from Square and Intuit).
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From Mashable:
PayPal Here charges users 2.7% compared to the 2.75% per transaction charged by Square. Each merchant that signs up for the service will also be given a PayPal Debit card which can be used to take cash out of your local ATM as soon as a sale is made (My take: this ‘instant’ feature is huge), or can be used as a Mastercard to make purchases — purchases using the card will earn a merchant 1% back instantly, essentially taking that transaction fee down to 1.7% (My take: again, huge incentive for businesses to use Here).
In addition to PayPal Here, PayPal also showed off an updated version of its mobile app today adding a Local section where you can browse for merchants in your area that currently use PayPal. Much like Square’s register app, you can then notify a merchant you’re on your way to make a purchase. Your name and profile photo will show up for the merchant at its point of sale, allowing you to complete the transaction by simply asking for your purchase to be billed to your PayPal account. (My take: PayPal needs to improve their UX, but overall this is a product that will do well as the UX matures).
See more at Mashable
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Related Articles
American Banker: PayPal’s New Mobile Strategy: No Payment Left Behind
Business Insider: PayPal Just Fired A HUGE Broadside At Square
Business Insider: PayPal Showed The Future Of Retail Today — And It’s NOT The New Credit Card Reader
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PayPal is on quite the roll. At SXSW, they also launched their new digital wallet and updated browser UX. They are moving full bore into POS, and are likely adding additional reward and proximity hooks shortly. Great stuff. Check out PayPal unveils new Digital Wallet at SXSW 2012 and PayPal to Give Attendees First Look at New Digital Wallet
How will this impact Square, Intuit GoPayment, and other payment applications? With over $7B in mobile payments projected for PayPal in 2012, and over $4B for Square, this will certainly increase adoption and make an additional splash into the POS and merchant transaction market. Stay tuned for further disruption.
What’s your take?
Merchant Reward Critics Say More Local Offers Needed
I was quoted on The Financial Brand’s site this week providing my take on merchant reward programs like those offered by Cardlytics, Truaxis/Billshrink, or Segmint (Financial Brand: The Free And Easy Way To Reward Debit + Online Banking Users).
Here was the section Jeffrey pulled from an earlier blog post on my site (I encourage you to read the full post linked below), which was in response to a recent post on Netbanker.com.
What do you think? Are these type of merchant reward programs the next stage of social engagement, providing value to your clients and local communities/merchants, or are they yet another way that national and super-regional banks are going to innovate with scale where we cannot? Chime in.
Merchant Reward Critics Say More Local Offers Needed (Abbreviated Version)
Nearly 100% of the offers presented to financial consumers through the Cardlytics system are for a percentage off or a specific dollar discount. Presently, most of the offers are from big national brands like Burger Kings and The Body Shop. There aren’t many localized offers and merchants.
Bradley Leimer, head of online and mobile channels at Mechanics Bank, says that needs to change.
“Today, too many of these merchants are national chains and offers are not necessarily directly related to existing behavior,” Leimer wrote on his personal blog. “If you shop online and use your debit card at the Gap, does that mean that you also would use a coupon at Aeropostale? Maybe.”
“The big issue in this area is getting enough relevant offers in front of customers,” Leimer points out. “Merchants still must be convinced to go beyond the usual ‘3% off’ that you see everywhere.”
“Even though I really like the Cardlytics model, we need a few more things to happen,” says Leimer. We need a few more BofA sized banking partnerships to drive adoption, we need to add more contextual and proximity-based merchant modeling, and recruit FI customer/merchants to fill in categories and location.”
Financial Brand: The Free And Easy Way To Reward Debit + Online Banking Users
Isis Mobile Payments Are Magic
10 Key Trends from the Community Banking Trenches
10 KEY TRENDS FROM THE COMMUNITY BANKING TRENCHES
Over the next decade, the banking industry is poised for dramatic change. Sure, we’ve heard this before from the likes of Brett King (author of Bank 2.0 and Branch Today, Gone Tomorrow) as well as from technology mavens that are driving the idea of the demise of banking through the rise of mobile payments, the loss of physical branches, and the rise of the socially connected consumer.
But something is really going on here that is worth exploring. It looks like they might be right this time.
Societal behavior is changing, and this seemingly goes beyond traditional economic, demographic, and generational shifts that have always had some impact on financial services. This just may be about our industry’s survival, at least in the form that we know it today. What is the average banker thinking about the impact of technological changes and this ongoing shift of expectations? What is your perspective and how does it compare?
In this Backbase webinar, Bradley Leimer, community bank technology developer and engagement banking proponent discusses key trends in financial technology and how they relate to consumer and business behavior. He explores topics that are relevant to community banking, financial services, and the changing expectations we now face.
Stamen Map of Bay Area
